Course Brief:  Rules of Engagement 1:44 1. Do not assume. Start with a request 6:03 2. What makes a request? 5:11 3. Negotiation is all about saving assets 4:06 4. What to do when the answer is no 5:04 5. Why is it dangerous to make an offer under stress 7:08 6. Dealing with 4:10 7. Separating ourselves from the situation 5:37 8. How to respond to an offer? 9:18 9. Dealing with a second 9:15 10. After a 3rd 5:04 11. Dealing with an absurd eccentric answer 7:59 12. Reacting to resistance while maintaining our reputation 6:15 13. Summary 6:16