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Course: Negotiating Through Conflict
Course: Conflict Negotiation
Course Price: $89
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Course Brief
Course Price: $89
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Course Author
Hostage negotiation & crisis intervention
90 Minutes
90
15 Lessons
15
Captions:
English, Hebrew
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Negotiating a Commitment
Negotiating a Commitment
Course Summary
Learn how to manage a complicated stressed negotiation from the former NYPD hostage negotiation team commender. Get a glimpse to some of the most fragile human situations dealt by the NYPD HNT, and utilize those concepts in you own personal environment.
Lessons
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Syllabus
Description
Jack Cambria, a thirty-three year police veteran who recently retired as the New York City Police Department's longest-standing Hostage Negotiation Team Commander, shares the skills used by hostage and crisis negotiators in defusing high-crisis encounters. Reflecting on what negotiation experts have done effectively can allow you to apply it to everyday situations that you are regularly involved in ranging from misunderstandings, business & workplace disputes, and personal conflicts. He teaches specific skills that crisis negotiators utilize to ease tense situations, to lower emotion, to demonstrate empathy, to build rapport and trust through active-listening skills that are designed to influence others' behavior to achieve a better outcome.
Course Modules
- Introduction
- Proper Selection of Negotiators
- The Importance of Importance
- Perceptions and Perspectives
- Identifying Emergencies
- Communicating Emergency
- Words and Phrases to Avoid
- Voice Awareness
- Hierarchy in Negotiation
- Compassion
- Emphaty
- Distress in Negotiation
- Problem Solving
- Summary
- Hit Me With Your Best Shot